IN-STORE RETURNS:

  • All returns must be made within 30 days and there is a 20% restocking fee on all returns.
  • All items must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit.
  • We cannot accept returns on any Final Sale Items.

ONLINE RETURNS:

  • If for any reason you are not happy with your purchase, or simply decide you no longer want the goods, we offer a 14 Day Money Back Guarantee.  It must be in a NEW and UNUSED condition, complete with ALL PACKAGING in the state it was delivered.
  • If you wish to return goods for a refund, you must write to us by email at contact@brewersdirect.com within 7 working days of receiving the goods.  We must receive and confirm your return request, prior to you returning the goods.  Where a product meets the requirements of our return policy, we will refund the cost of the items.  However, shipping charges are non refundable.
  •  All shipments of GLASS PRODUCTS are not insured by shipping companies. Unfortunately, for this reason, BREWERS DIRECT WILL NOT BE LIABLE for any breakage and/or accept any returns on glass products.
  • Photo may be different from actual product. Products may vary from original as manufacture may make a substitute do to lack of inventory. Please refer to product details for product specifications and inclusions.
  • Return postage costs are bearable by the customer.

COURIER SERVICE:

  • Courier service only available within city limits of Winnipeg, Manitoba for online and/or phone orders.
  • All parcels will be delivered as follows:
  • 24Hrs service  Mon-Fri  8am-5pm
  • No Service    Sat-Sun
  • All parcels will be delivered to the front door unless otherwise instructed.  Specific parcel         placement instructions can be added to “Order Notes ” during the checkout process.
  • All parcels requiring a second delivery attempt, will have an added charge placed on their account  which will require fee payment before delivery.
  • Any and all returns that were processed as a courier service will follow the “Online Returns” policies stated in the previous section titled, Online Returns.
  • Brewers Direct will not be liable for any breakage caused by courier, inclement weather or any theft, lost or misplaced items.

PICK UP SERVICE:

  • This service is only available at 1400A Sargent Ave.
  • This service is only offered Online.
  • Pick up is only available during regular store hours.
  • All orders will require a 3 hour preparation time before pick up. Orders received after 3pm will be ready for pick up the following day.

WEIGHT BASED SHIPPING:

( Additional shipping charges for outside Winnipeg )

  • 11 – 20kgs   $10.00
  • 21 – 40kgs   $20.00
  • 41 – 60kgs   $30.00
  • 61 – 80kgs   $40.00
  • 81 – 100kgs $50.00

For questions or clarification please call Brewers Direct at 204-775-9234